Got questions about how Derby Home Services works? We've gathered the most common queries to provide you with clear and straightforward answers, ensuring you understand our process and what to expect from our service.

I need something doing around the house, how does Derby Home Services help me?

If you’ve got a job that needs doing, we make it simple. Instead of spending hours searching online, reading mixed reviews, and hoping someone turns up, you come to us. Here’s how it works:

1. Tell us what you need. Send us a message with the details of the job.

2. We match you with a trusted professional. We connect you with someone reliable from our network — someone we’re confident recommending.

3. Pay the £30 connection fee. This covers the time taken to assess your request and arrange the introduction.

4. The trader contacts you directly. You discuss the job, agree the price, and pay them directly for the work.

That’s it. No chasing. No guessing. No gambling on random recommendations. Just trusted local help.

How much does it cost to use Derby Home Services, and how do I pay for the actual job?

Using Derby Home Services costs £30. This is a one-off connection fee paid to Derby Home Services when we match you with a trusted local professional. The £30 covers: Reviewing your request, Selecting a suitable provider, Making the introduction, Managing the connection.

Once introduced, you agree the price for the job directly with the trader and pay them directly for the work they carry out. We don’t mark up the job cost. We don’t take a percentage of the work. You deal directly with the professional completing the job. Simple and transparent.

How do you make sure the people you send are reliable and good at their job?