Our commitment to clarity

At Derby Home Services, our Terms & Conditions are designed to ensure clarity, fairness, and transparency for everyone involved. We act as a connection service, linking you with trusted independent local professionals for your home needs. Understanding our role, how payments are handled, and where responsibilities lie is key. These rules protect you, the professionals, and maintain our high standards, ensuring smoother experiences and avoiding misunderstandings. We believe in being open about how we operate, and these terms are a foundation for a successful partnership.

Before you connect: important service insights

Before engaging with Derby Home Services, it’s crucial to understand how our introduction service works. Firstly, **we are an introduction service**; Derby Home Services connects you with trusted local professionals, but we do not carry out the work ourselves (unless through our sister companies). The final job agreement is made directly between you and the professional. Secondly, the **£30 fee is for the introduction service only**. This fee is paid to Derby Home Services for matching you with a suitable provider and does not cover the cost of the job itself. The work will be quoted, agreed, and paid directly to the professional. Thirdly, **pricing for the job is set by the trader**. Each independent professional sets their own prices, and we do not control their quotes. You are always free to accept or decline any proposal. Finally, the **work is carried out by independent businesses**. The professional you engage is responsible for their own workmanship, insurance, and service standards. However, please be assured we only recommend professionals we trust and have confidence in, ensuring quality for your Derby home services.

Your agreement and our promise

When you choose to use Derby Home Services, you agree to a straightforward process to ensure smooth home service arrangements. Specifically, you agree to: pay the £30 connection fee for our introduction service; provide accurate information about the home job you need; communicate directly with the recommended professional; agree pricing and payment terms directly with the trader; and understand that the work is carried out by an independent business. In simple terms, you agree to use our introduction service properly and engage directly with the professional completing the work. In return, you can expect from us: a considered match with a trusted local professional; clear communication about how our process works; transparency around all fees; a recommendation based on experience and reputation; and support if something doesn’t go as expected. We take our reputation for connecting Derby homeowners with reliable services seriously. If we recommend someone, it’s because we believe they meet the high standards we expect.

When things don't go as planned

Even with the best intentions, sometimes issues arise. If you’re unhappy with a home service provided by a professional arranged through Derby Home Services, the first step is always to raise the issue directly with the professional who carried out the work. As an independent business, they are primarily responsible for their workmanship and service standards. However, our commitment doesn’t end with the introduction. If a resolution cannot be reached directly, you can contact Derby Home Services. We will: listen carefully to the situation; speak with the professional involved; review what has happened; and support a fair outcome where possible. We only recommend local professionals we trust, and if someone consistently fails to meet expectations, we will not continue to recommend them. Our reputation for reliable home services in Derby depends on the quality of the people we connect you with.